After Hours Crisis Hotline:
This position is responsible for planning, organizing and directing the volunteer programs associated with ATV. This position involves assessing and meeting the needs of ATV through recruitment, placement and retention of volunteers. It will be the responsibility of this position to monitor and evaluate volunteer’s effectiveness.
· Respond to crisis/emergency calls from crime victims, law enforcement and/or hospital staff for victims of violent crime
· Answer calls in person when safe and appropriate. Meet at the police department or talk to the victim over the phone when safety is of concern
Assist crime victims by: providing emotional support and advocacy, assessing the risk level of the situation and ensuring the victim has access to safe shelter,
Provide information on crime prevention, victims’ legal rights/protections and the criminal justice process
Recruit, select, and train new volunteers for a variety of volunteer roles including: crisis response program, board members, fundraising events, office volunteers, interns, childcare workers, public relations and other activities.
Coordinate training programs for court advocates in conjunction with other agencies.
Participate as a trainer regarding issues around violent crime.
Conduct training for rookie police officers and ongoing training during police briefings as needed.
Conduct monthly advocate meetings, and assure that the monthly advocate calendar is filled and coordinate on-going advocate trainings.
Follow up on crisis and court activities with clients.
Serve as communication link between the volunteer advocates and the ATV staff.
Coordinate outreach and awareness activities regarding the issues of domestic violence and sexual assault.
Participate in collaborative groups working on related issues.
Provide after-hours crisis intervention by carrying the frontline or backup pager as required. This could result in up to 20% of weekly full time duties
Provide daytime crisis intervention as a frontline advocate
Conduct intakes with new clients.
Coordinate childcare provider needs for support groups.
Supervise the volunteer and victim’s advocates.
Report to Executive Director.
Perform all record keeping activities associated with volunteer management including but not limited to tracking of training hours, budget, file audits, volunteer hours, and other data.
Attend bi- monthly staff meetings.
Meet with supervisor one-on-one as needed.
Organizational skills, public speaking, writing skills, and computer competency required
Bilingual Spanish speaker a plus
Knowledge of domestic violence, sexual assault, and other violent crimes
Experience in the human services
Experience working with volunteers
Leadership skills are necessary
ATV, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status or any other status protected by applicable federal, state or local law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. ATV is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.