After Hours Crisis Hotline:
ATV is now hiring a Bilingual Case Mananger
Please send cover letter and resume to email@example.com
Manage process to link individuals in crisis to services within the center and in the community, eliminating barriers to access. Facilitate case management for transitional housing program participants and Emergency Shelter guests. Submission of reports in a timely manner necessary for grant compliance. This person is bi-lingual, preferably bi-cultural as well. Supervise the SafeHouse advocates.
- Responsible for ensuring the following services are provided to residential clients, both adults and children: individual counseling/ support groups with our staff therapists, advocacy, provide domestic violence information and referrals to outside agencies, and other programs as appropriate and requested by clients.
- Primary responsibility for delivery of supportive programs/services within the SafeHouse and longer term shelter, either directly or through collaborations with other programs and/or community partners.
- Provide the following direct services: intake, initial individual case management (including safety planning, education, assessment for services) and psycho-educational life skills, client advocacy and referral.
- Meet walk-in clientele as needed.
- Answer the hotline as needed.
- Collaborate with shelter advocates/intake specialists and provide coverage as needed within shelter.
- Participate in case review to insure coordination of services for residential clients.
- Work and coordinate through clinical director with any counseling interns/staff working at the shelter to ensure the best provision of counseling services to clients.
- Additional responsibilities may include community education/training, outreach, and community support regarding information on domestic violence.
- Perform all record keeping activities associated with victims and their children as required for State and Federal data/grant accountability collection.
- Document sessions and maintain client case files/case sheets, assure that all documents are filed and delivered
- Evaluate program effectiveness and recommended changes
- Prepare and submit monthly reports and statistical data.
- Collaborate with other Spanish-speaking programs.
DESCRIPTION OF DUTIES:
- Attending scheduled home visits to provide support, establish helping relationship, and engage in and monitor monthly goal setting with clients.
- Arrange monthly housing meetings
- Provide resource/referral and self-sufficiency skill building activities for housing clients.
- Address procedural information and housing issue complaints
- Participate in client interviews for housing program and make recommendations for service.
- Conducts needs assessment of SafeHouse clients.
- Oversee general Transitional Living Center (TLC House) House Manager Duties, including but not limited to: house maintenance issues, tenant issues, community awareness and image, remodeling/construction bids, working with transitional house sponsors, and other duties as assigned.
- Monitor and assure that the health and safety needs of clients are met.
- Connect clients to appropriate self-sufficiency and community-based resources.
- Participate in staff meetings and case conferences with team members in order to utilize interdisciplinary expertise and facilitate individual service plans for clients.
Assist in completing required reports for files in a timely and accurate manner
- Demonstrate leadership and good example at all times Perform other duties as assigned by supervisor.
- Participate in compliance, quality assurance and quality improvement activities as directed.
- Assist clients in transitioning into permanent housing.
- Demonstrate true compassion and concern for all clients.
- Other duties as assigned.
REQUIRED QUALIFICATIONS AND COMPETENCIES
- MUST BE BILINGUAL
- Must have completed a minimum of forty hours of advocate training that covers: advocacy based counseling; history of domestic violence; legal, medical, and social services; system advocacy; confidentiality and ethics; client safety assessments; planning, problem, and crisis intervention; providing services and advocacy to individuals from diverse communities; policies and procedures for DV service; and referrals and shelter resident transfer. This can be done upon hire if necessary.
- Bachelor’s degree in social services or related field or at least three years of direct social service experience
- One year of direct service experience in providing advocacy with survivors of domestic violence.
- Experience, ability and willingness to communicate and work well with survivors from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, lifestyles, sexual orientations, age variance, differing abilities.
- Experience working in populations experiencing domestic violence, sexual assault, violent crime victims and women in crisis.
- Experience in maintaining accurate and timely documentation of clients files
- Ability to work independently in a shelter environment with limited supervision
- Demonstrated ability to work well independently and as part of a team environment, with proven ability to assist and support in the development of team decisions and program policies.
- Strong orientation toward advocacy, with ability to navigate multiple systems (i.e., human services, health, criminal justice, CPS.
- Strong knowledge of community resources, and other partnering agencies.
- Core competencies expected: Fostering Diversity, Social Justice Advocacy, Attention to Detail, Collaboration, Communication: Oral and Written, Crisis Management, Customer Service, Interpersonal Skills, Personal Credibility, Planning & Organizing/Time Management, Reliability, Specialized Knowledge, Leading & Developing Others and Discernment/Judgment.
ATV, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status or any other status protected by applicable federal, state or local law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. ATV is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.